Customer Experience Management
Monitor your customer contact points
tabsurvey Connect assists you in identifying the most important contact points between you and your customers. Based on our contact point analysis we will assess what customer contact your company needs to monitor and how you can utilize this knowledge to optimize your customers’ experience.
The customer life cycle
We segment the customer life cycle into five different phases, which all in their own respect have a subset of specific business challenges.
Continuous monitoring and reporting
If you want to create a loyal customer base, a yearly market analysis won’t do it alone. If you want to strengthen customer loyalty, you need to consider your company’s ability to create value throughout the entire customer lifetime cycle.